Nora Costas

Executive Director

Markham Family Health Team

Nora offers clients almost 20 years of clinical academic healthcare experience as well as strategy and leadership. Her experience spans nationally as well as internationally. She has worked with national and international health care facilities, private and public entities in the development of quality and patient safety initiatives.

Nora is currently the Executive Director at Markham Family Health Team and is co-lead in the development of the EYRND OHT. Prior to this role, Nora was an international consultant engaged to provide consulting services on strategy, governance and operational reviews for private and public health care entities as well as private organizations including medical cannabis,.

Nora had experience working with health care entities across the care continuum nationally as well as internationally, with whom she was able to develop multiple risk-mitigating strategies that would help reduce the organization’s risk exposure as well as reduce the number and severity of the organization’s risks while improving efficiencies and improving their bottom line.

Nora was a Lead Nurse Practitioner (NP) in a Streamline Care Unit for a large Toronto hospital. Within this sub-unit of the hospital’s General Pediatrics centre, Nora developed and implemented strategies to streamline the care delivery model and reduce the overall length of stay for patients.

As a Lead Nurse Practitioner, Nora also assisted with clinical implementation and role development of the NPs in the hospital’s Emergency Department. In fulfilling her mandate, she more fully integrated the NP role within the department and successfully managed risks associated with overcrowding and bottlenecking to reduce the overall length of patient stay and improve patient throughput (the time it takes to admit the patient to the ER) within the organization.


All Sessions by Nora Costas

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Day 1: Fall 2020

Day 2: Fall 2020

2:00 pm

2:00 pm

PANEL DISCUSSION

Innovations in Co Creation and Community First Integrated Care

Integration requires a collaborative approach, which includes providers, patients, suppliers and other stakeholders. Improve your ability to apply theory into practice and effectively to transform your patients’ experience and outcomes. Create an action plan to:

  • Think like a patient and provide innovative journey mapping strategies
  • Ensure everyone has a voice, especially patients and caregivers
  • Implement system navigators into your integrated care program
  • Brainstorm on design thinking, and begin with the community

Innovate from the start by basing change on collaboration